Terms & Conditions – ATMC TECH

ATMC TECH is the technical and operational arm of Arab Technology & Media Company (ATMC). It provides and operates hosting, domains, servers, email, backups, technical services, and website/application development services. By ordering, paying for, activating, or using any service, the client expressly agrees to these Terms and any future updates published by the company.

1. Definitions

• Company: ATMC TECH as the technical and operational arm of ATMC.
• Client: Any person or legal entity requesting, using, or paying for a service.
• Service: Any technical, digital, hosting, development, or operational service provided by the company.
• Account: The client record, service profile, or account within the company systems or client portal.
• Hosting: Shared hosting, cloud hosting, VPS, dedicated servers, and related hosting environments.

2. Scope of Services

• Services include, without limitation, shared hosting, cloud hosting, VPS, dedicated servers, email hosting, domains, SSL, backups, migration services, website development, application development, and related technical support.
• The company may modify, improve, suspend, or discontinue any service or feature for operational, technical, security, or commercial reasons.
• The company reserves the right to refuse, suspend, or terminate any service if its purpose or use conflicts with these Terms, applicable law, operational integrity, or platform stability.

3. Account Responsibility

• The client is fully responsible for account credentials, service usage, hosted content, stored data, and all activities associated with the account.
• The client must keep all access credentials secure and confidential.
• The company may request proof of identity or account ownership before executing sensitive requests such as cancellation, migration, credential release, or backup delivery.

4. Billing, Renewal, and Payment

• Services are provided on a prepaid basis unless otherwise agreed in writing.
• Recurring invoices are issued before the due date.
• The client must pay before the due date to avoid interruption or suspension.
• Failure to pay may result in automatic suspension or interruption without further notice.
• Bank fees, transfer fees, payment gateway charges, and exchange differences are borne by the client unless otherwise stated.

5. Hosting Expiry, Recovery, and Permanent Deletion

• When a hosting service expires without payment, the company may suspend or disable the website, email, databases, and associated services.
• A 30-day operational grace period applies from the hosting expiration date. During this period, reactivation may be possible by paying the outstanding invoice only, provided the data is still available within the live service environment and restoration from backups is not required.
• After the grace period, the service may enter recovery status for up to 60 days from expiration, subject to technical availability of backups or recoverable service data.
• Reactivation during the recovery period requires payment of all outstanding invoices plus a USD 50 recovery fee, unless a different amount is determined based on service type, data size, or technical effort.
• The recovery fee covers restoration from server-side or external backups, account rebuilding, reconfiguration, verification, and reactivation.
• No recovery work begins before full payment is completed.
• After 60 days from expiration, the company may permanently delete service data and related backup references without further notice.

6. Backup Policy

• The company may maintain daily, weekly, monthly, internal, or off-site backups depending on service type and platform architecture.
• Any backup provided by the company is an operational support feature and not a substitute for the client’s own backup obligations.
• The client remains solely responsible for maintaining current and independent external backups of files, databases, emails, applications, and hosted content.
• The company does not guarantee that backups will always exist, be complete, be current, or be free from corruption, malware, permission issues, or application-level failures.

7. Domain Policy

• Domain names are governed by the relevant registry, registrar, extension authority, and applicable technical or policy framework.
• The client is responsible for timely domain renewal. The company is not liable for domain loss, redemption fees, registry deletion, or transfer restrictions caused by delayed payment or failure to authorize renewal.
• Domain registration, renewal, transfer, and recovery fees are non-refundable once processed.

8. Technical Support Policy

• Standard support covers hosting-side and infrastructure-related issues within the company’s responsibility.
• Free support does not include custom coding, content fixes, application debugging, plugin/theme issues, or client-side software problems unless explicitly included in the purchased service.
• Advanced support, migration work, forensic review, security cleanup, or custom technical tasks may be billed separately.

9. Acceptable Use Policy

• Services may not be used for unlawful, abusive, harmful, infringing, or security-threatening purposes.
• This includes unlicensed software, copyright infringement, spam, malware, intrusion attempts, phishing, resource abuse, and any content causing legal, security, or operational risk.
• Upon receiving a substantiated complaint, legal notice, abuse report, or technical threat signal, the company may immediately suspend access pending review, without refund obligation.

10. Refund Policy

• Certain annual hosting services may be eligible for a refund request within 14 days of activation, provided the service has not been abused, excessively consumed, customized, or involved irreversible third-party execution.
• Any approved refund may be reduced by domain costs, license/certificate/software costs, executed third-party service costs, and bank or gateway fees.
• No refunds apply to domains, VPS, dedicated servers, licenses, certificates, custom development, paid support, messaging services, campaigns, or executed/provisioned custom services.
• The USD 50 amount stated in the recovery policy is an operational recovery fee, not a refund payable to the client.

11. Website and Application Development Policy

• This policy applies to websites, e-commerce stores, dashboards, admin systems, web applications, mobile applications, API integrations, and custom development services.
• Projects are executed according to the approved quotation, scope document, specifications, or officially approved written correspondence.
• Any requirement outside the original scope is treated as a separate change request subject to technical, timeline, and financial review.
• The client is responsible for providing content, branding assets, access credentials, third-party accounts, licenses, and required approvals on time.
• Projects may be delivered in stages, and milestone delivery constitutes evidence of progress, completion, and billing eligibility.
• Maintenance, upgrades, future enhancements, and support after delivery are separate services unless explicitly included in the original agreement.

12. Intellectual Property

• Unless otherwise agreed in writing, the company retains ownership of its general tools, frameworks, internal templates, reusable libraries, and proprietary methodologies.
• Upon full payment, the client receives the right to use the final delivered work within the agreed scope, excluding third-party licensed components and company-retained reusable elements.

13. Privacy and Confidentiality

• The company uses commercially reasonable efforts to maintain client confidentiality and does not disclose client information except with consent, for technical execution, legal compliance, or protection of company rights, systems, staff, or customers.

14. Suspension and Termination

• The company may suspend or terminate services for non-payment, abuse, legal requests, policy violations, operational risk, or security threats.
• Suspension or termination does not create an automatic right to a refund.

15. Limitation of Liability

• The company uses commercially reasonable efforts to maintain service quality, continuity, and security, but technical services are inherently subject to interruptions, delays, attacks, failures, and third-party dependencies.
• The company shall not be liable for direct, indirect, incidental, consequential, commercial, reputational, or data-related losses arising from service use, suspension, expiration, deletion, delayed payment, or delayed recovery approval.

16. Force Majeure

• The company is not liable for delay or failure caused by events beyond its reasonable control, including disasters, major outages, internet failures, widespread cyberattacks, data center incidents, provider failures, or registry actions.

17. Policy Updates

• The company may amend, update, or restructure these Terms at any time, and the published version on the website or client platform shall be the controlling version.
• Continued use of services after publication of changes constitutes acceptance of those changes.

18. Official Communication Channels

• Support tickets, official email, the client portal, and channels formally approved by the company are the only official channels for requests, notices, technical matters, and service-related communication.